Privacy Policy and Data Security

This policy applies to all individuals who interact with Supercity Towing, including but not limited to:

• Customers and vehicle owners
• Drivers and their authorised representatives
• Business partners and suppliers
• Contractors and subcontractors
• Employees and job applicants
• Property owners and property managers
• Any other individuals who interact with Supercity Towing in any capacity

Vehicle Information

• Vehicle registration number
• Make, model, and year
• Vehicle Identification Number (VIN)
• Vehicle condition and damage details
• Photographs of the vehicle
• Location records

Personal Information

• Full name
• Postal address
• Phone number
• Email address
• Driver's licence details
• Photo identification
• Payment records and financial information

Employment Information

• Employment history and qualifications
• References
• Payroll information
• Health and safety records

We collect personal information from a variety of sources, including:

• Directly from you when you interact with us
• New Zealand Transport Agency (NZTA)
• Auckland Transport (AT)
• New Zealand Police
• Finance companies
• Property owners and managers
• Insurance companies
• Government agencies
• Contractors and business partners
• CCTV and surveillance systems at our facilities
• Our website and online platforms

We collect and use personal information for the following purposes:

• Providing towing, recovery, transport, and storage services
• Identifying vehicle owners and authorised representatives
• Communicating with you about your vehicle and service requests
• Processing payments and managing accounts
• Managing enquiries and complaints
• Verifying vehicle ownership before release
• Recovering outstanding charges
• Meeting contractual and operational obligations
• Complying with legal and regulatory requirements
• Protecting the safety of our staff, customers, and the public
• Preventing and detecting fraud and unlawful activity
• Employment and human resources purposes

Supercity Towing does not sell or trade personal information to third parties.

We may disclose your personal information where necessary to:

• Provide or facilitate our services
• Process vehicle releases and ownership transfers
• Verify vehicle ownership
• Recover outstanding debts
• Comply with legal obligations
• Respond to lawful requests from government or enforcement agencies
• Protect our rights or the rights of third parties
• Investigate complaints or disputes

Recipients may include:

• Auckland Transport (AT)
• New Zealand Police
• New Zealand Transport Agency (NZTA)
• Finance companies
• Debt collection agencies
• Legal advisers and solicitors
• Insurance companies
• Government agencies and regulatory bodies

Supercity Towing takes reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

Our security measures include:

• Secure systems and data infrastructure
• Access controls and user permissions
• Password protection and authentication measures
• Encryption of sensitive data in transit and at rest
• Ongoing monitoring and system reviews
• Regular software updates and security patching
• Secure physical storage of records
• Employee training on privacy and data handling obligations

Access to personal information is restricted to authorised personnel who require it to carry out their duties.

Supercity Towing operates CCTV surveillance systems at its facilities.

We may photograph vehicles, their contents, and their condition. Imagery and footage may be collected for:

• Operational and documentation purposes
• Evidential purposes in the event of a dispute or claim
• Security and loss prevention
• Health and safety compliance
• Insurance purposes
• Recording transactions and interactions at our facilities

We take reasonable technical measures to protect the security of our online platforms and the information transmitted through them.

We may record the following from users of our website and systems:

• IP addresses
• Login attempts and authentication activity
• Website usage and browsing activity
• System logs and audit trails

This information is used for security purposes, including detecting and investigating unauthorised access, preventing fraud, and improving system performance.

Supercity Towing uses the following third-party payment processors:

• Stripe
• Eftpos NZ
• Bartercard

We do not store credit or debit card numbers or security codes on our systems. Payment card data is handled directly by our payment processors in accordance with their own security standards.

For information on how Stripe handles your data, please refer to the Stripe Privacy Policy at stripe.com/en-nz/privacy.

Bartercard account information is retained for as long as necessary to fulfil the purposes for which it was collected.

Personal information is retained only for as long as is necessary to fulfil the purposes for which it was collected, or as required by law. When personal information is no longer required, it is securely destroyed or de-identified in accordance with our records management procedures.

In the event of a privacy breach, Supercity Towing will take the following steps:

• Contain the breach and prevent further unauthorised access or disclosure
• Assess the nature and extent of the breach
• Notify affected individuals where required or appropriate
• Notify the Privacy Commissioner where required under the Privacy Act 2020
• Review and improve systems and processes to reduce the risk of recurrence

You have the right to:

• Request confirmation of whether we hold personal information about you
• Request access to personal information we hold about you
• Request correction of any inaccurate, incomplete, or outdated personal information

Requests should be directed to our Privacy Officer using the contact details below. We will respond in accordance with the timeframes set out in the Privacy Act 2020.

In some circumstances we may decline a request, or charge a reasonable fee, as permitted by the Privacy Act 2020.

All privacy-related enquiries, access requests, correction requests, and complaints should be directed to our Privacy Officer:

All complaints will be investigated. If you are not satisfied with the outcome, you may contact the Office of the Privacy Commissioner at privacy.org.nz.

Supercity Towing may amend this Privacy Policy from time to time. The current version of this policy is always available on our website. We recommend reviewing this policy periodically to stay informed of any updates.