Fees, Terms and Conditions

Storage fees apply to all vehicles held at any Supercity Towing yard and are charged on a daily basis. Current daily storage rates are:

• Storage fees continue to accrue until collected and paid in full.
• Charges commence from arrival at the facility.
• Any part-day may be charged as a full day.
• Rates are subject to change without notice.

Vehicles will only be released once the following conditions have been met:

• Full payment of all outstanding charges has been received.
• Valid photo identification has been provided.
• Proof of ownership has been provided.

Supercity Towing reserves the right to refuse release where ownership cannot be verified.

All charges must be paid in full prior to vehicle release unless otherwise agreed in writing.

Accepted payment methods:

• Credit card
• EFTPOS
• Stripe
• Cash
• WINZ invoices

• Overdue accounts may be referred to a debt collection agency.
• Vehicles may not be removed until all charges are paid in full.

• Drivers do not enter vehicles during towing where possible.
• Owners are responsible for removing their belongings prior to or at the time of towing.
• Supercity Towing accepts no responsibility for personal property left inside a stored vehicle.
• Access to retrieve belongings is at Supercity Towing's discretion.
• Supercity Towing may refuse access to hazardous or illegal items.

Access to stored vehicles is strictly by prior approval and by appointment during operating hours only.

• Photo ID must be presented at all times.
• Proof of ownership is required before access is granted.

Any damage claim must be reported within 24 hours of collection. Claims not reported within this time may be declined.

When submitting a claim, you must provide:

• A clear written description of the damage.
• The exact location of the damage on the vehicle.
• Photographs showing both close-up detail and wider context.

Supercity Towing may request additional information to assess a claim. We are not responsible for:

• Pre-existing damage.
• Mechanical failure unrelated to the tow.
• Damage to lowered, modified, or non-standard vehicles, which are transported at the owner's risk.

Property owners have the right to enforce parking terms and conditions on their premises. Before submitting an appeal, please consider whether you were authorised to park in the location and whether you reviewed the signage displayed.

Appeals must be submitted in writing within 28 days of the tow to:

Filing an appeal does not suspend applicable storage charges or release requirements.

• Supercity Towing reserves the right to retain possession of a vehicle until all outstanding charges are paid.
• After 30 days unclaimed, Supercity Towing may commence the disposal process.
• Storage charges continue to accrue until the date of disposal.
• Reasonable efforts will be made to contact the registered owner prior to disposal.
• Any proceeds from disposal will be applied to the outstanding balance.
• Any remaining unpaid balance may be referred to a debt collection agency.

Supercity Towing is not liable for:

• Loss of use of the vehicle.
• Consequential or indirect loss of any kind.
• Mechanical failure not caused by our negligence.
• Delays arising from traffic conditions, weather events, or emergency circumstances.

Nothing in these terms excludes or limits any rights that cannot legally be excluded under New Zealand law.

Supercity Towing reserves the right to contact New Zealand Police if dangerous, prohibited, stolen, or illegal items are discovered in a vehicle stored at our facilities.

All Supercity Towing premises are monitored by CCTV cameras for safety, security, training, and operational purposes.

By entering the premises, all individuals consent to being recorded. Footage may be reviewed for security, insurance, or law enforcement purposes in accordance with the Privacy Act 2020.

Supercity Towing may collect, use, and disclose personal information for the following purposes:

• Providing towing and storage services.
• Verifying vehicle ownership.
• Debt recovery and dispute resolution.
• Complying with legal obligations.

Personal information may be shared with enforcement agencies, property owners, insurers, and debt collection agencies where required. Information is handled in accordance with our Privacy Policy and the Privacy Act 2020.

Supercity Towing reserves the right to refuse service or require any person to leave the premises where there is a risk to safety, security, or legal compliance, including but not limited to:

• Threatening or abusive behaviour.
• Intoxicated or impaired individuals.
• Unlawful conduct.